Sunday, February 16th, 2025

Coaching centers had collected one crore rupees in the name of admission charges, were forced to return it… Know how students got relief

New Delhi : The National Consumer Helpline (NCH) has refunded Rs 1 crore in the form of coaching admission charges to students and aspirants of various competitive exams. This includes candidates seeking admission to Union Public Service Commission (UPSC), Civil Services and Indian Institutes of Technology (IIT).

Intervention after student complaint

The government on Sunday said the refund process was completed without any litigation following the intervention of the consumer affairs ministry following complaints from students who had joined coaching centres for various competitive exams in the country. “This action reaffirms our commitment to ensure that coaching institutes follow fair practices and respect consumer rights,” consumer affairs secretary Nidhi Khare said.

NCH ​​started the campaign

An official statement said that after receiving numerous complaints regarding unfair practices by coaching centres, especially refusal to refund enrolment fees, NCH launched a drive to resolve these complaints expeditiously. NCH received 16,276 complaints from students in 2023-24, while the figure was 5,351 in 2022-2023 and 4,815 in 2021-2022.

Bengaluru student gets Rs 3.5 lakh

The complaints included unfulfilled promises, inadequate teaching quality and abrupt cancellation of courses. The ministry cited a few success stories. These include a Bengaluru student who got a refund of Rs 3.5 lakh, and a Gujarat student who got a refund of Rs 8.36 lakh after NCH’s intervention.

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