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Mumbai, March 23, 2023: ICICI Lombard, one of the leading private sector general insurance companies in India, has announced the launch of its latest feature, “Anywhere Cashless” for its health insurance policy holders. This is a first of its kind initiative in the insurance industry. Under this new facility, customers can avail cashless facilities at any hospital, even if it is not a part of ICICI Lombard’s existing network of hospitals. In this, customers will not have to bear any expense from their pocket.
The “Anywhere Cashless” facility is subject to acceptance of the cashless facility by the hospital. Policyholders need to inform the company 24 hours prior to the date of hospitalization to use this facility. After which they can provide basic information about the patient, policy details, name of the hospital, diagnosis, treating doctor, etc. This facility can be accessed through the IL TakeCare app under the ‘Services We Offer’ section. This facility was initially launched as a pilot project and can now be availed through the IL TakeCare app across India.
From the customer’s point of view, the cashless facility anywhere has removed the hassle of same day deposits, paying all expenses, collecting receipts for all principal payments and coordinating with the insurance company to understand every minute detail. has been abolished. It provides a hassle-free experience through all aspects from hospital admission to discharge. This gives customers the opportunity to choose a nearby or recommended hospital and focus on the well-being of their family, rather than having to deal with insurance details at the time of treatment.
Alok Agarwal, Executive Director, ICICI Lombard said, “Anywhere Cashless” facility is a step towards revolutionizing the insurance industry in India and providing better healthcare to all. The facility takes into account the emotionally difficult journey that one undertakes during treatment and minimizes the difficulty of the treatment process, while enhancing the convenience of our customers. This facility also assures our customers that their medical needs will be well taken care of. It exemplifies the company’s commitment to innovation and customer-centricity. This is what sets us apart from others and also makes ICICI Lombard a trusted partner in the insurance industry
We aim to expand insurance coverage in Tier II and Tier III cities by establishing more and more network partners. Even as the number of cases continues to rise, ICICI Lombard aims to achieve this by prioritizing customer needs and proactively exploring the best options for them. With this facility, the company also aims to make the claim process hassle-free and provide a sense of security and ease to its customers.
In the past, the company has launched several innovative products for customers such as AI powered cashless claim approval system and home healthcare feature. The company has also introduced a Motor OD policy, which uses telematics technology to track driving behavior and reward safe driving habits. The company’s 24×7 customer support, easy-to-use mobile app and simplified claim process clearly demonstrate ICICI Lombard’s focus on customer-centricity.
Posted By: Source: www.indiatv.in
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