Air India apologizes to passengers for 30 hours delay, gives vouchers worth $350 to everyone, know the whole matter

New Delhi : Passengers had to face a lot of trouble due to the 30-hour delay in the Delhi-San Francisco flight. Hurt by this, Air India on Saturday ‘apologized’ to them, and also gave a voucher of $350 to those passengers. This voucher was given equally in all travel classes, who waited so long to catch this flight. Sources say that Tata’s top leadership in Bombay House also talked to the management of the airline, which they had acquired about 2.5 years ago. Passengers are still waiting for its change.

Delhi Vancouver flight was delayed

Tata Sons chairman N. Chandrasekaran is keeping a close watch on the airline. On Saturday, a Delhi-Vancouver nonstop flight was delayed by more than 20 hours, while two nonstop flights to California were delayed by 18 to 30 hours in the last 10 days. Air India management reacted to the delay in the Vancouver flight. They said, ‘Flight number AI185 was scheduled to take off for Delhi-Vancouver on June 1 (5.20 am). However, it was delayed due to technical problems and then the crew falling under the mandatory flight duty deadline.

Air India has taken several important steps for the passengers

Air India provided hotel accommodation to guests during this period and offered the option of cancellation with full refund and complimentary rescheduling to another date. Inconvenience caused to passengers due to the operational disruption is regretted. 237 passengers had booked on May 30 AI-183 (Delhi – San Francisco) flight, including an infant. However, when the flight took off on May 31 at around 10 pm, 30 hours after the scheduled departure time, only 199 passengers chose to fly.

Air India: Air India flight is in bad condition, government issued notice for 20 hours delay, know the whole thing

Flight delayed when passengers fainted

Some passengers waiting for this flight reportedly fainted on the hot Boeing 777 before takeoff on Thursday evening. Air India Chief Operating Officer Klaus Goersch apologized to these passengers on Saturday for the inconvenience. he/she wrote, “Please, on behalf of Air India, I sincerely apologize for the delay in bringing the passengers to San Francisco. This delay was caused by several technical reasons and other operational constraints. We have tried to fix the technical issues, but clearly, the duration of the delay was long and the experience was not what we wanted to offer. However, your safety was absolutely the top priority.”

Air India official apologized

Air India Chief Operating Officer Klaus Goersch said that as an apology, we would like to offer you a travel voucher of $350 for future travel on Air India. Alternatively, we can credit this amount to your account through your payment source or bank details. Although we cannot change the past, I believe that this appeal reflects our genuine regret for the inconvenience and disruption caused to them in their travel.

Goersch said, “Once again, we regret this lapse in our service and the inconvenience caused to you. I hope you will allow us to serve you again with better standard in future.” The airline has to respond to the DGCA’s show cause notice asking it why action should not be taken against it for “repeatedly causing inconvenience to passengers” and “repeatedly failing to take reasonable care of passengers”. The DGCA notice issued on Friday said, “AI179 on 24/5 and AI183 on 30/5 were inordinately delayed. Passengers were inconvenienced due to inadequate cooling in the cabin.

From afternoon to evening and then night… Flight took off 6 hours late in the scorching heat of Nautapa, passengers were drenched in sweat without AC

DGCA reprimanded Air India

There have been several instances of Air India causing inconvenience to passengers by violating various provisions of the DGCA. AI has violated provisions of ‘facilities provided by airlines to passengers for denial of boarding, cancellation of flights and delay in flights’. AI has repeatedly failed to take proper care of passengers and comply (with those rules). AI has been asked to explain within three days ‘why enforcement action should not be initiated against it’. Last Friday, AI179 from Mumbai to SFO was delayed by 18 hours.